The role of emotions in the occurrence of burnout among employees in port companies

Abstract

The study of emotion regulation is crucial in influencing behavior and social interactions, being essential for preventing emotional exhaustion and promoting well-being. Emotional regulation is important for port employees, being able to significantly contribute to reducing the risk of burnout by correctly managing it in interactions with customers and colleagues. The study focuses on examining the correlation between burnout and coping strategies in women, as well as identifying differences in rumination as a coping mechanism between male and female participants. The participant pool included 60 adults working in the port environment, equally divided between genders, aged between 22 and 59 years. Each participant received a unique identification code and was assured of the confidentiality of the data provided. For the evaluation, two instruments were used: the Maslach Burnout Questionnaire, which includes 25 items and measures burnout in three dimensions, and the Cognitive-Emotional Coping Questionnaire (CERQ), which includes 36 items divided into nine dimensions for analysis coping methods. The results of the study confirmed the initial hypotheses, demonstrating that there is a significant correlation between burnout and coping strategies in women, including positive refocusing, planning refocusing, and positive reappraisal. Also, significant differences in rumination as a coping mechanism were identified between male and female participants. These findings contribute to the understanding of how coping strategies can influence the level of burnout and provide useful information for the development of effective stress management interventions in the port environment.